eBusiness Platform

Galaxy Telecom enables its partners to offer VoIP services through a managed network. Our partners extend their service and product portfolio by offering voice communications over existing data networks. Our partners do not need to alter their systems to extend their range of services. We do, however, need to integrate customer and billing data stores to allow for a secure, seamless and efficient flow of mission critical data between our systems and those of our partners.

Galaxy Telecom is dedicated to offering you, our valued partner, industry-leading solutions and support through a range systems which are easy to integrate with. Our platform enables rapid B2B connectivity, while ensuring security and performance.

Since you require real time access to your customer data for creating bills and providing direct access to web-based billing functions. We have built our infrastructure to allow for easy integration into any standards-based billing and inventory management system.

APIs

We have developed a range of API's (Application Program Interfaces) which make it very simple to integrate your backoffice systems with our infrastructure. These API's are designed to be secure, fast, reliable and easy to implement. A detailed step by step guide walks you through the process of linking your customer interface and billing databases with ours.

Guided Integration

Our ‘Technology Integration Guide’ contains detailed information and step by step instructions on how to link your ERP (Enterprise Resource Planning) systems with our systems securely and quickly. The integration process is guided by an integration specialist who follows proven processes and methodologies for ensuring real time, secure data exchange.

Partners can update their customer data in real-time with customer detail record (CDR) data for that will allow them to develop integrated customer bill presentment without purchasing additional software systems.

A partner’s subscribers will also be able to access their own information through the partner’s website. This subscriber website access is another part of the eBusiness engines provided by Galaxy Telecom.

Integration Benefits

Integration is a key requirement for doing business with Galaxy Telecom. Critical business functions like product activation, managing customer accounts, creating customer billing statements and offering customers Tier 1 support all require that our IT systems ‘talk’ to one another and share data. There are other advantages to integrating as well.

• Common Data Source means we are always working with the same data
• Access to integrated data sources means more complete access to real time information and mission critical applications
• Increased Operational Efficiency
• Reduced Administrative Costs. Integration eliminates the need for someone to manually enter important information into different systems

What we integrate

We integrate 3 key systems with our partners:

Billing

We provide Call Detail Records (CDR’s) to our partners which are used for generating on and offline billing details for end customers. Since we have no direct contact with our partner’s customers, we make this information available through the integration process. Our partners already offer their clients existing services and send bills/statements for these services. We enable our partners to use the same bill presentment vehicles they use presently to offer usage details for the new services they subscribe to.

Customer Records

We need some limited information about customers from our partner’s existing customer databases. This information is essential to the management of customer accounts using our web-based partner extranet.

Support & Knowledgebase

We maintain an up-to-date knowledgebase and an advanced ticketing and support system which we customize for our partners. This functionality is designed to be easily ‘plugged in’ to an existing website and allows our partners:

• end customers to search an extensive web-based knowledgebase
• end customers to submit support tickets through a web-based interface
• support staff to manage/resolve the support ticket or to transfer it to Galaxy Telecom Tier 2 support personnel
• support staff to create and submit Tier 2 tickets for our support personnel and have them acknowledged and resolved quickly